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Businiess name:
Pump'n' Jump
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Review by:
citysearch c.
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Review content:
I attended my neices 3rd bithday here this past Sunday. The facility offers a complete birthday experience with dedicated staff. That is far from what my sister got. The staff was rude and had no clue about the timing of the party. We asked when pizza would be served and was told it wasn't ready yet, but found out that it was already being served before we asked so it was cold before most of the kids could get there. My neice did not recieve her t shirt. My sister was rushed around even though the staff were the ones who failed to notify us of our timeline. When the girls in charge of the party were setting up goodie bags, I overheard them talking about how people could go anywhere else for a birthday party because it would be cheaper and that they would not get fired for their unsatisfactory experience. I called the operations manager to let her know what I heard and did not get a call back. My sister just informed me that she was also rude to her when she made her complaint. Aside from the bad birthday, it is loud. I understand that this is a playplace, but there are no doors on th birthday rooms. You could not enjoy the party part of it. It is so unsafe in this place. Just because you sign a waiver, does not mean staff should not maintain safety standards. 4 kids at a time max is listed on the jumpers, but there were as many as 10 on the slide at once. My daughter was getting pummelled by older kids and their parents couldn't care less texting away on thier phones. Staff should make sure the rules are being followed and deal with parents who think this is a place to dump your kids and socialize. All in all save your money and go somewhere else as the staff member so rudely put it. Not worth the 200 dollars she spent. I won't even go back to let my daughter play. They will be lucky if they are open next year with these sort of standards.
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