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Businiess name:
Manera Travel Agency
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Review by:
citysearch c.
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Review content:
My parents used this travel agency for a trip to Saudi Arabia to perform the Hajj pilgrimage. This travel agency and it's members provided the most awful service to my parents. The hotels they were booked to stay in were oversold and my parents had to be shuffled around from hotel to hotel until they found a room. One of the tour buses they were on in the desert broke down and my parents (who are in their 60's) had to walk 6 hours on a Saudi highway, with others who were stranded - to get to their destination. Their tour operator was never available by phone and did not even give my parents their passports to return to the U.S. until 2 hours before their departure flight. My parents paid $13,000.00 for this trip-and received the most awful service. Please do not use this agency for your Hajj trip.
Cons: Horrible customer service
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