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Businiess name:
Elwin Television & Appliance
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Review by:
citysearch c.
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Review content:
I have a 65"" Mitsubishi that stopped working . Called Elwin Electronics, the girl in service told me there would be $145.00 charge for them to come out to the house to look at the television. If I chose to have them repair it, the $145.00 would be absorbed into the repair fee. They were in my home for just shy of an hour. The total parts cost was $27.80, the total labor charge was $310.00, for a total of $339.74. When I called to question the $310.00, I was told that was the price for a 65"". They were up front about the $145.00 but never mentioned that because they would be working on a 65"" that the labor cost would be $310.00. A supervisor was suppose to get back to me, which she did not. I did call again and ask to speak to a supervisor, I spoke with Fran. I was told that $310.00 is the charge for the repair and that before it was fixed and they told us the price we could have declined having the repair done and just paid the $145.00 for the home visit. That would have been pretty stupid on my part to pay $145.00 for them to look at it but then not have it repaired. I own a 08 vehicle and have never paid $300.00 for an hour of labor, I have one of the best attorney's in the state on retainer for my business and don't pay him $300.00 for an hour of his time. In our business, we have 3 men show up on a job with over a quarter of a millon dollars in equipment and we don't pay them $300.00 for an hours worth of work. I feel the cost of labor for this repair was outrageous and Elwin Electronics should be ashamed of themselves for being so greedy. I will report this to a higher authority, which our business is a member of and will tell everyone I know, not to call Elwin Electronics for service.
Cons: Outrageous labor rates.
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