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Businiess name:
Mountain Home Auto Ranch
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Review by:
citysearch c.
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Review content:
Let me start by saying I am not the type of person that posts negative comments or complaints online about bad experiences. In fact, I wish more people would post positive experiences that negative, but this one warrants posting to save others out there from falling prey to the tactics of the Mountain Home Auto Ranch dealership.
What transpired was a classic Bait-n-Switch. In fact it was # 5 on the top dealership Scams to watch out for when buying a new car. Here it is. Despite several opportunities to disclose that the car was a demo car, they never did disclose and represented the car as brand new. No stickers saying demo, all website advertising (over 10 places) advertised the car as having 4 miles on it. Again the mileage never disclosed despite several opportunities to tell us the buyer. Expecting the car to be as advertised ""NEW"" we never looked at the odometer on test drive. Long story short we negotiated and went all the way to contract before we noticed in the paperwork the car had 3,811 miles on it. When we called it out they claimed it was in fact a new car because it had not been registered. After some research, yes this is technically true due to Idaho state laws allowing dealerships to not have to register if under 4,000 miles. When we questioned the non-disclosure, they still claimed it was in fact a new car. While it may be new in their mind it was in fact a used ethically and also manufacturer warranty wise. So yes, we caught them on this one and backed out of the deal, especially when the Finance Manager said ""well you don't Have to buy it"", and we did not. We wasted an entire Sunday and fuel to go there on promises of a great deal on a NEW car.
Also note our finance interest rate magically went lower and lower in a 30 minute sales negotiation period to make the payment work. Clearly all profit driven.
I did call the GM of Mountain Home Auto Ranch, Mr. Dennis Todd McCurry about our experience before posting this complaint. He apologized as would be expected, said he would look into what happened and promised to call me back the following day by 5pm. It has now been 48 hours and now return call or explanation.
Please do your research before you go to this dealership. -patrick
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