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Businiess name:
Caffe Riace Ristorante Italian
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Review by:
citysearch c.
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Review content:
Miserable disappointing experience. We were excited to introduce our husbands to this restaurant. We were unimpressed with our server from the start. Server #4. Our food took ages. The server never checked in with us until the food was about to come out and he stopped by to say it was coming. The table of 6 next to us waited longer than we did and when we left they were still waiting. The food was average except the $21 pollo dish which had absolutely no flavor. I told the server the dish was bland, he offered to remove it from the bill. We finished our wine and waited a very long time for the server to take our bill. When we had made several attempts to capture his attention (while he waited on two other tables) I decided to talk with the manager. I approached the hostess and very kindly asked for a manager for the reason I am about to explain: she resisted so I told her (VERY kindly and almost apologetically) that I just wanted to pay the bill, we had been waiting a long time and the server hadn't removed the unsatisfactory dish. Another server came up and asked me what was going on. I started to tell him that we just wanted to pay our bill and the chicken dish was bland. He was so rude, grabbed the bill and dismissed me. He shared it with our waiter and he and the hostess looked at our table and laughed about it. When the hostess returned with the bill, I asked if the manager was available, and she snidely said that he was the manager and the meal had been removed. We offered the explanation because decent restaurants typically want to know why you don't eat your meal NOT to have the $20 removed from our $200 bill.
Pros: Romantic, Parking
Cons: Horrid Service, Pretentious Staff
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