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Businiess name:
Kauffman Tire Decatur
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Review by:
citysearch c.
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Review content:
I bought 4 new tires and was told it would take an hour and a half to have them installed. Luckily I went home and waited, because it actually took over 3 hours. When I mentioned to the employee that it took so much longer than they said it would, they adamantly denied having ever said it.
Apparently they rushed out my car and didn't bother balancing the tires properly because I'm back again today. I drove on the interstate for the first time since getting the tires installed and once I got up around 70mph the steering wheel started to vibrate like crazy.
Today when I brought my car in for them to correct their mistake, the same guy said this time it would take an hour. Since an hour and a half last time actually meant 3 hours, this time I tried to get him to guarantee it would not take any more than one hour. I guess this was an appalling request, because he then tried to deny me service for asking him to make sure it got done within a certain time frame. I'm here wasting my time because they were too lazy to do their job right the first time and they get an attitude with me about it.
I honestly can't understand how someone can quote a time and avoid all obligation to stick to that time. Be aware that if you come here and they quote you a time, they are lying through their teeth to get your business.
Don't waste your time at this place. the staff is rude and self absorbed and will never admit when they've made a mistake. Don't put you safety in the hands of people too stupid to get a job at real car repair shop. If you value your time, avoid Kauffman Tire at all cost.
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