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Businiess name:
Woodhouse Day Spa
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Review by:
citysearch c.
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Review content:
My phone bill lists a 20 minute conversation on August 29th with Ms. Brillhart, not 45 minutes. In her response to my previous complaint, she accuses me of not scheduling another application procedure. To be frank, I did reschedule another application, but canceled because I specifically wanted these lash extensions for my trip. And, I ask, why would I schedule a reapplication when I was told that my heredity was at fault for the glue not sticking? After consulting an Asian-american lash extension professional, she assured me that my lash extensions should have lasted at least two weeks before a brief touchup was necessary and the fault was most likely due to the inexperience of the technician. I specifically chose to get these lash extensions for my vacation that was a mere six days after the lash application. They did not last. I contacted Villagio and the receptionist recommended that I peel off the remaining lashes - all eleven of them - because I told her that I looked ridiculous with three or four long lashes in the middle of my lid. Eleven out of forty, (Heather told me she put about twenty on each lid). I believe your method for trying to resolve client complaint issues rely on intimidation, not professionalism. It is unfortunate that you are unable to indemnify your few dissatisfied clients.
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