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Businiess name:
Bridal Trousseau On Main
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Review by:
citysearch c.
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Review content:
STAY AWAY!! All of the bad reviews are right. I had a TERRIBLE experience at this place. Lisa, one of the salespeople (and co-owner) was rude to me on numerous occasions - even making snotty comments about how long I was in the store one day. She is impossible to deal with and even felt that it was her right to berate me in relation to a misunderstanding about my dress payment. I couldn't get out of there fast enough. If I had known I would be treated like this I never would have bought my dress here. Wedding dress shopping should be pleasant. No dress is worth the treatment I rec'd. I would recommend driving the extra hour and a half to NY (great cust service including thank you notes and follow up calls) or 30 minutes to Mariellas (Rocky Hill). Making Lisa a co-owner was a huge mistake. She is terrible for the business' reputation and has unbelievably bad customer service skills. Other people have more stressful jobs than being a wedding dress salesperson and still manage to treat people with respect. I would not recommend this place to any of my friends. All of the dresses they sell can be found at flagship stores in NYC. Lisa needs customer service and anger management classes.
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