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Businiess name:
Baby Grand
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Review by:
citysearch c.
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Review content:
BEWARE of the owner(s). After spending a lot of money on major baby purchases at this store, we found ourselves yelled at and hung-up on by the owner over a minor miscommunication involving their request to sell our special order to another customer. A call back resulted in continued immature, unprofessional behavior. On a side note, we had previously witnessed the owner brashly dressing down one of the employees right in front of us, all for putting some catalogues away that she had wanted to look at. I would recommend going to this store only to browse their selection and catalogues, and make actual purchases online or at USA Baby. BOTTOM LINE: if you are looking for consistent customer service throughout your transaction, LOOK ELSEWHERE.
Pros: wide selection
Cons: customer service, organization of the store
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