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Businiess name:
Baby Grand
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Review by:
citysearch c.
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Review content:
I was ALL excited to go to Baby Grand; pregnant with my 1st child and start decorating the nursery. I should have known better as on our first visit, we got nothing but a look in our direction...not a ""hello"" or ""what are we shopping for today"" NOTHING...Well, I decided to order a bedding set. I live about 2 hours away and when I ordered the lady told me no more than 4 weeks for it to be delivered to my house, but maybe even by the following week...DEFINETLY did not happen by either deadline...I had to call several times, mind you I was told twice that they needed to call me back and I never recieved calls back. When I had had enough, I called and demanded I speak to a supervisor. They had trouble finding my information on the computer and had no clue as to what I ordered, even though I paid IN-FULL at the time of ordering over 8 weeks prior. Well, long story short-the bedding finally arrived with 3 valances short =( So, back to square one...its the same cycle over and over.
RUDE customer service and poor communication. You would think that for a ""higher"" end store, they would be doing everything in their power to make their costumers happy. I WILL NEVER shop at Baby Grand again and will spread my opinions to all my pregnant friends and anyone who asks about this store.
Thanks Baby Grand for ruining my 1st and last visit!
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