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Businiess name:
Advanced A/V Solutions
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Review by:
citysearch c.
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Review content:
Be very careful when dealing with this company! The work I contracted was for the installation of 8 new CCTV cameras. AAVS told me that they require all cameras to be paid for up front but if they do not work or I am not happy with them, they will give a full refund. The labor is paid for once the job is complete. I was mislead and told that two existing cameras I already had were bad and also needed to be replaced. They replaced one but before they replaced the second I determined the camera lenses were dirty and both cameras were in fact still good. They eventually switched the cameras back out but kept my money and refuse to refund me the cost of the cameras or the labor to change it out. A gate camera was installed that did not work. After I complained, once again they took the camera but refuse to refund me my money. 2 of the remaining 5 cameras left still do not operate (no picture at all). They promised to make the repairs and they scheduled several (5 or 6) appointments with me, but did not show up for any of them. I had to drive from Houston to Austin to make each appointment, costing me considerable time and money. To make matters worse, they charged my credit card on three separate occasions without my authorization or knowledge. Unbeknownst to me, they had my credit card number from a job that was done over a year ago.
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