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Businiess name:
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Review by:
citysearch c.
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Review content:
I usually don't take time to write bad reviews: I just don't frequent the place again if I don't like it. However, the treatment that my husband and I got when we arrived for his birthday dinner last Friday was implorable. I'd made a really early reservation (5:30pm) for a birthday dinner. We were driving in from Agoura Hills so with traffic it took us about 2 hours to get to the restaurant. When I realized that we would be running late I called the restaurant TWICE before our reservation time to let them know we would be late. They informed me of the 15 minute grace period. When we arrived at the restaurant we were 25 minutes late but still it was only 5:50. The restaurant was EMPTY! The lady I spoke to on the phone was courteous and was trying to figure out what to do when another hostess rudely interrupted us and told us that the table was released and we coud eat at the bar. We pleaded that this was a special occasion and we already knew our table wasn't re-booked till 7pm why couldn't we sit and quickly order? I guaranteed that we would order as soon as we were sat. She obviously was enjoying this and had no intention of trying to accomodate us nor did she feel bad about it. If the situation would have been handled with a different attitude, we probably would have eaten at the bar. But this hostess was the rudest person I'd even encountered in LA. She didn't even apologize or even sympathize with our situation. She was enjoying her power trip. I wonder if she knows she's not finding the cure to cancer in her position- she's seating people and handing out menus for goodness sake. We eat out a lot and love steak but I'd never go back there until the management reassesses the quality of their service at the hostess stand.
Pros: good food and nice decor
Cons: rude and insolent hostess
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