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Businiess name:
Twiggs Salonspa
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Review by:
citysearch c.
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Review content:
I have gone to Twiggs for the past 4 years. I did not find out about the Split Ends episode until I had already decided to leave Twiggs after being lied to many times by the Salon. I had an appointment with my stylist in July of 2008. I called ahead to check if there was any earlier availability because I was already in town. I was told that my stylist was with another client and could not get me in earlier. Understandable. However, when I got to the Salon at my scheduled time, I was told that something had come up and she was not there that day. I was then told that David would be taking her clients for the day. After hearing some phone conversations at the desk, I became suspicious and decided to ask to re-schedule for another day. Only then was I told the truth that my stylist was no longer there. Instead of being upfront, the Salon tried to save face, but only ended up losing my business and my referrals. Please do not say mean things about the staff at the Salon. Many of them are only slaves to the owner, who is the real villan in this saga. I have actually seen a client of Shaunna's leave the Salon with a wet head after being put off by Shaunna, who instead was taking the clients appointment time to try to impress a Viking's player that was new to the Salon! Her appointment was delayed so much, that she had to leave before her cut in order to make it to her next appointment. I am happy to report that I have since found my stylist and am once again getting great cuts...just at another Salon!
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