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Businiess name:
North Rapids Television SVC
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Review by:
citysearch c.
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Review content:
The entire issue was very stressful and bad for me as a customer. I was charged money for pick up and delivery and never refunded the difference when he didn't return the set. When the older gentlemen came by to pick up the unit, I needed to help them because they were close to 70 years old. The person I dealt with the most, was the owner Ron.
I was promised 2.5 day turn around on repair. It was over 12 weeks before I got a result. The owner kept putting himself in a place, where it was apparent he wasn't honest professional.
Would buy an extra week, by always blaming someone else or it was about parts delivery not being on time. During this time, he would tell me that TV's could be sold for scrap as he knew someone, or next week he guaranteed it would be fixed.
End result is I paid over $120 for him to pick up the 61 inch big screen had to move it and load by myself. Cost me over $160 in cable bills while I waited for him. Then in the end when I read the parts list on the last closing statement, the parts listed were around $22 while he guessed how to fix it for three months.
I feel like he was incredibly dishonest during all of this. He even went so far one time to tell me, ""We took it apart and cannot remember how to put it back together to work again."" Did he truthfully give me fair service, I feel like he didn't.
Wouldn't go back to him ever. Out almost a few hundred dollars, and never saw my TV again. Just hated the fact that he lied so long to me.
All he needed to be was honest and say, ""I don't know how to fix it, and I will return the unit to your house."" With that I could have understood the issue and accepted it, and found someone who could have done the job.
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