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Businiess name:
TRU Limousine
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Review by:
citysearch c.
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Review content:
Not only were they 30 minutes late to pick me up for my wedding ( yes, my husband was waiting at the alter for 30 minutes), but they were late because they driver felt that he had extra time between dropping off my groom and picking me up that he decided to go run some errands! When my mother and I had called to see where the limo was, the OWNER started YELLING and CURSING at us for questioning his business and his employees. When the limo had finally arrived, I had to give him directions every step of the way- as if he didn?t just drop my groom off in the same exact place an hour ago. After the ceremony, my mother ( dressed in her ball gown) and grandfather In his tux) had to unload the guests overnight bags from the limo, as the driver just stood there supervising. When my mom finally asked him for assistance, his response was that it wasn?t his problem. As if this wasn?t bad enough, we had paid for the limo for 5 hours, and when we booked we informed the owner that we would be making a stop between the ceremony and reception for some pictures. He had told us that it wouldn?t be a problem since it was on the way to our reception and since we had the limo for 5 hours. He also mentioned that if we wanted the limo for longer, we could just pay per half hour the day of. Well, when my husband informed the driver of our interim destination he said NO! After a heated conversation with the driver, he agreed to let us go in for ?5 minutes, no more, no less.? After our 5 minutes were up the driver literally came into the building we were at and started pulling the wedding party out like a herd of cattle.
When I called the next day to discuss the service we received with the owner, he once again started SCREAMING and CURSING at me. When I stated that we wanted the 20% service fee ( tip) back that was included in our payment he said it wasn?t possible and hung up on me. DO NOT USE THIS LIMO COMPANY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE!!!
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