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Businiess name:
New York Real Estate Institute - Holiday Inn Express
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Review by:
citysearch c.
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Review content:
We had our wedding and were directed to the hotel by our catering hall To start the evening of the rehearsal dinner they did not give any of our guests their out of town bags as they checked in. The itinerary and directions were in the bags so we spent most of the day/evening taking phone calls of where to be when and how to get there, as if we did not have enough to do. Part of the original deal was to have a suite comped for us the night before and of the wedding. They did not have the room available and charged (Yes it was suppose to be Comped) me for the lesser room which they promised us for that evening. Next on the day of the wedding they assured us that they would move our bags to the bridal suite, well sure enough at 2 pm they still had not moved anything. They also where suppose to bring our cooler for the after party down to the conference room and ice it down but as you may expect it never happened. Long story short me and my grooms men where in tuxedos icing down a cooler and moving all of the stuff to the conference room. As if they had not dropped the ball already when we arrived at the hotel after the wedding we learned that they had given away the rooms for two members of our bridal party. We had reservations but they decided that they could give these rooms away since they had not checked in yet. We ended up resolving this by having them stay in other friends rooms but we had addressed this with Matt Fisher since we had read it in previous post to be a problem. . Bottom Line is Matt Fisher the sale manager still has not returned my phone calls, and his lackey Yadie is useless. WHATEVER YOU DO NOT USE THIS HOTEL IF YOU EXPECT ANYTHING FROM THE STAFF. They will promise you the world and deliver nothing in the end. Thank you Holiday Inn Express Hauppauge for ruining my wedding.
Pros: everything
Cons: the staff
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