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Businiess name:
Zinke's Shoe Repair
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Review by:
citysearch c.
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Review content:
Recently when my husband went to pick up my shoes, after having them repaired at Zinke?s in Pasadena, he presented the clerk with the ticket; she looked at it and said that the shoes referred to on the ticket were no longer there. He told her that he had not picked them up and she insisted that he had and suggested that we ought to look around our home for them. She then confiscated the ticket and refused to discuss the matter further. He returned a few days later to ask them to look through all the finished shoes while he waited, and she refused stating that she had already done that. The staff completely stonewalled him from that point forward. The shoes were new and had cost $140.00. Of no concern to them was the fact that we had been regular customers for the last three years, bringing in a minimum of two pairs of shoes a month. I won?t even bother to state the obvious regarding the quality of customer service that we received because more importantly this is nothing short of theft. Shame on you Zinke's! What you gained in not taking responsibility for one pair of shoes, you lost one thousand fold in respect from your customers and community.
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