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Businiess name:
Gennaro's Ristorante
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Review by:
citysearch c.
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Review content:
My husband and I have been here several times before and the food is good. We decided to go there tonight for a Valentine's dinner because it's nice and we also had a restaurantcom certificate to boot. However, they wouldn't honor the certificate because they had a 'special' menu. After paying, we spoke with the manager/owner. Apparently, he is a new owner--escrow just closed three days ago--and he's changed things. His 'special' menu was discounted, which is why he couldn't take the certificate Really?! At $30 for red snapper that's discounted? That was regular price before. The only thing he would do for us was to honor that certificate within 30 days. He says he won't be honoring the certificates. But he doesn't even bother to contact restaurantcom to let them know. His service is pathetic. We will not be going there again unless there's a new owner. We'll wait until the place is sold again and hope to get someone with better customer service since he doesn't care about retaining old customers.
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