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Businiess name:
Icebox Cafe
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Review by:
citysearch c.
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Review content:
I have been going to the Ice box Cafe since it opened. I have not had the opportunity to return this past year until the other day. I must say I was very disappointed. I found the entrees overpriced and the preparation of the food poor. The service to quote another review was "tragic" and "Hostile". In short I ordered the Rack of Lamb with Asparagus and a Potato Au Gratin for $28.00. The Lamb was bathed in an overtly seasoned glaze and the potato au gratin was ice cold in the center. My entree took 20 minutes to arrive from the kitchen on a slow night and the only time a wait person approached me throughout the dinner was to take my order and deliver the food. I had to sit with a dirty plate in front of me for 5 minutes till I gave up and walked over to the register to ask for my check. No desert was ever offered. The restaurant also adds a gratuity of 18% to ALL checks a guarantee of horrid service in my book since the staff doesn't even have to work for a gratuity. The most unforgivable aspect of the restaurant is the audacity they have to serve an entree for $28.00 and give you a paper napkin. When I did dispute the 18% gratuity when presented my bill as is my right the waitress/cashier proceeded to argue with me. At no point was I asked what was wrong or was I given an apology. I have since sent the owner an email explaining the circumstances of the evening and have not heard back from him to date. I would avoid this restaurant at all costs.
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