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Businiess name:
Cocoa Beach Shuttle
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Review by:
citysearch c.
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Review content:
I booked a shuttle with this company for a group of 12. We were going to Port Canaveral for a cruise on Freedom of the Seas.
I was told by the individual I booked with that we would receive a private shuttle ""we will send a large cargo van with a trailer on the back for your luggage.""
We were picked up at Embassy Suites in a very nice shuttle bus (quite large). I was surprised by this but pleased. Instead of heading to the Port, the driver went to the airport and picked up more passengers. I was taken back by this action. I thought we had a private shuttle.
Then on the way back, we were picked up by the promised cargo van. Yet, 2 other passengers boarded with us. I asked the man who appeared to be coordinating the drivers about my ""private shuttle"". He said, ""Let me look at your receipt. It doesn't say private shuttle."" I said, ""No, the driver gave me this. That is why I am asking you.""
Needless to say, we went round and round, with nothing really being said. He told me to stop smiling while I complained. Sorry but I was taught it is easier to catch flies with honey. I don't want to be a jerk to get my way.
I never received an apology or anything. I also received no discount for not having a private shuttle. (I had paid all ready).
So, I do not recommend this company.
Pros: Nice vehicles
Cons: Not customer-oriented
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