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Businiess name:
Cocoa Beach Shuttle
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Review by:
citysearch c.
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Review content:
Absolutely terrible experience. I booked a towncar for transport from MCO to Cocoa Beach, and from the port back to MCO. Call center gave HORRIBLE directions to where the driver would be waiting--finally the driver himself had to get my number and call me--only took 35 minutes.....
The return trip was even better. After paying $200 for the upgraded towncar service, I stood and waited as no fewer than 3 van loads of shuttle passengers were taken to their destinations. All told, I stood at the terminal for over 45 minutes because, as the Cocoa Beach Shuttle terminal manager said, he ""took a gamble and sent my driver on a shuttle run.""
It gets better....when calling to speak to a manager later that day--he flat out lied to me. When I said I had confirmed my arrival time earlier, he said that he was the one who had talked to me that morning, and I had stated the wrong time. That morning ""he"" had a woman's voice....Bottom line, this is a shady company, with terrible management and staff; when you screw up, it is NOT the customer's fault, contrary to the words of the manager on several occasions.
Lest we not forget, they also charged my credit card the wrong amount. Par for the course at this point.
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