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Businiess name:
Cocoa Beach Shuttle
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Review by:
citysearch c.
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Review content:
I agree with the other Feb. '08 review. I just got back into Chicago today after a Bahamas cruise. We used Cocoa Beach Shuttle from the hotel to Port Canaveral and that serivce was fine. The driver convinced us to book with them for the trip from the port to the airport. We took his advice and regretted it. When we got off the ship, we waited over an hour for the shuttle, then when it came, it could only take one family and their luggage. We all had reservations, all got off the same cruise ship, so they had to know how many people were waiting (about 14) yet they sent one small van. A driver from another service, saw us when she pulled up, left, came back and shrugged her shoulders when she saw we were still there. She had the grace not to laugh and offered to call Cocoa Beach Shuttle for us to make sure they knew we were there! Finally another shuttle came for the remaning 9 people. My boyfriend and I got on and only one other couple. The driver could not fit the family of 5 that had been waiting. The couple that got on with us needed to go to a hotel in the opposite direction from the airport. Then the driver told us that after he dropped off the hotel coouple, he had to make FOUR more stops before he headed to the airport. We went into apartment complexes and he did not know what buildings the passenger was in. The driver made a couple of turnarounds because he was not sure where he was going. Meanwhile, time is ticking by and we are getting nervous becuase the ample amount of time we had between disembarkation and making our flight is slipping away very quickly. It seems the shuttle service is VERY poorly managed. The driver told us they have 22 vehicles, so there is no way anyone should have had to wait for hours, with a reservation coming from the place where the service knew we all were. It was unbelievable and a very stressful way to end our vacation. So use at your own risk. We all said never again.
Pros: Driver was nice. Not all his fault
Cons: Can't depend on service
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