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Businiess name:
Earl's Flowers & Gifts
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Review by:
citysearch c.
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Review content:
My sister-in-law's mother passed away. I called Earl's to order a beautiful flower arrangement I had seen online. The associate on the phone didn't ask for a credit card number before we hung up. That sort of tipped me off she was preoccupied. I asked her if she needed the card number and she said, oh, yes. The next day I called to double-check my arrangement was being sent over. Again due to my experience with the associate over the phone on the prior day, I felt a follow-up was in order. They told me it was heading right over. It's three weeks after the service today and I was just informed that my brother and sister-in-law did not get an arrangement from me. Wow! How embarrassing and disappointing to say the least. When someone loses a loved one, I don't want to have to breathe down their neck to see if my arrangement got there. Like they have nothing else on their minds. I trusted Earl's to make it their business to get the arrangement there to express our condolences. As a florist, they could not even manage that. Lousy business practice and inarticulate staff. Do yourself a favor, go elsewhere. Fortunately, I put the arrangement on Amex which, by the way, has been charged. Luckily, Amex will force Earl's to eat the charge of the undelivered flowers. The only happy ending here.
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