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Businiess name:
Bra Smyth Inc
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Review by:
citysearch c.
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Review content:
From anticipatory expectation to total disappointment within 7 days!
I was delighted to learn that Bra Smyth's product line included bra sized swimwear. Prior to online ordering, I telephoned Customer Service to inquire about the product quality and (true) sizing, and received an informed assessment of the product and proceeded to order a ($142.00) Curacao Tankini swim suit.
The construction of a 36F/G bra sized swimsuit was poor: 1) bra size was not accurate and did not have the advertised support structure of a bra; 2) the fabric was thin, flimsy and lightweight, clearly not the woven density required for a swimsuit to fit a woman.
I purchased a product from a known and respected retailer expecting to receive a product reflective of their branding. Instead I received a product that could have been sold by a big box discount store (at no more than $29.99).
I relied on the Bra Smyth brand. Big mistake!! In this swimsuit instance, I can't believe that the company had any input on the product or sign-off on quality control. I stated my dissatisfaction and complaint to Customer Service, requested a shipping fee credit (at least one way) - the company neither honored order fulfillment or cared about customer opinion. Polite, but no satisfaction!
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