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Businiess name:
Hal's Bar & Grill
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Review by:
citysearch c.
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Review content:
I have loved going to Hal's, especially when meeting with my girlfriends, and at least twice each month on Fridays. However, for the last three times the female waiter for the bar tables either does not like her job or is not fit for it. She comes to the table and ask, anything to drink? do you need to see the menu? duuhhh! After getting our order finally, the food arrives and she never comes over to check on us girls, but I see that she does that twice with the good looking man on the next table... When we are almost done with our drinks, she comes over to ask if we were ordering more drinks and we say ""not yet"" and she simply places the bill on the table! Then we purposely take our times to finish the drinks... She passes by from picking up plates/glasses from another table and grabs our credit cards - we specifically say ""from the blue card you charge $26 and the rest on the other"" and she goes ""how much on the other""; we say ""about $42""; she asks again and we repeat it twice. She comes back with the wrong charge. In this situation if she was offering good customer service, I would try to accommodate the situation and simply pay for the difference directly to my friend, but I think, oh please, she needs to learn a lesson. We call her back and explain, she goes like ""but the amounts will not match"", finally I write on the bill: ""$42"" for my gray c.card and tell her ""the balance on the blue one"". She comes back with the bills and says ""here, sorry about that"" - but with little sincerity in her voice. We left the absolutely minimum tip and I wrote on my bill: ""should improve service"". But we will think twice before returning there... it's a shame, because we used to love the place, especially Dennis at the counter-bar - he is a gentleman and so professional and absolutely polite!!!
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