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Businiess name:
Mac Media Incorporated
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Review by:
citysearch c.
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Review content:
Although the service was always friendly, I cannot recommend MacMedia.
I've been there twice, and had a bad experience both times. The first was to get a battery replacement for an ipod. It cost somewhere in the range of sixty to eighty dollars (it's been a couple of years, so I don't quite remember exactly), and it didn't work. I thought, fine, maybe it's a one-time deal, so I tried them again recently.
The tip of my earbud broke off in my new iTouch and I couldn't get it out. Apple wouldn't replace it since there wasn't a problem with the actual iTouch. When I went to Macmedia, they told me it would take three to five business days to fix. After two weeks and no calls, I called to ask how things were going. They told me they were shipped the wrong part, but that they would call as soon as it was fixed. Another couple of weeks went by, and nothing. This went on for almost seven weeks. During that time, I received one phone call from MacMedia to explain that it would take even more time. I'm not sure why. I gave them a few more days, and said if it wasn't fixed, I wanted my iTouch back with a full refund. These conversations were always polite. The people there are very nice. Anyway, I finally got my iTouch back, supposedly fixed. A day or two later when I was at the gym, I plugged in my earbuds, and it wasn't fixed. So I called and asked for a refund. They said fine. They gave me the refund ... except that when I checked my account online a few days later, there was no refund. It took several phone calls over the course of about a week to get it straightened out.
I want to emphasis that they were always really nice. They seemed to be sincerely trying to give good service. But time and time again I was disappointed. I finally received my refund today, after several trips to the store and many phone calls. It is now two months since I originally brought in my ITouch.
Pros: Very nice people
Cons: A lot of effort on my part, nothing worked
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