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Businiess name:
Al Packer's White Marsh Ford LLC
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Review by:
citysearch c.
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Review content:
I purchased my Ford Edge from Al Packer Ford 4 years ago and was happy with my experience there, but my real reason for coming back to Al Packer is the service department, specifically Bill Crumley. Bill takes great care of my car! I fully trust him with his decisions and suggestions as to what services I need and when I need to do them. He is willing to fit me in when I call spur of the moment and always willing to check out my car if a random light goes on - usually for a nail in my tire. Bill has never steered me in the wrong direction, nor has he over charged me. He is willing to fight for his customers and always wants you to leave completely satisfied. His customer service is exceptional and the guys in the service department are always friendly, willing to help or chat with you while you wait. The management has just installed wifi and computers in their waiting area, which is a great upgrade to what was there before because now I can work there if I decide to wait for my car to be serviced. I tell all of my friends about the service I get at Al Packer and Bill Crumely and send everyone there. Most people are amazed at how great they are because most service departments don't care and don't want to work with you - well they do at Al Packer - so go there and ask for Bill!
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