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Businiess name:
Water Street Inn
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Review by:
citysearch c.
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Review content:
We visited this hotel nine months prior and were shown 3 rooms, two suites and a regular room. The regular had one bed and the suites had two rooms with a bed in each room. We held those rooms. The family had a wedding planned for the next June in Stillwater We recommended this hotel in the wedding invite based on what we were shown and the price quoted. In total we had about 6 rooms one night and 8 the next.
When we arrived we were informed the hotel had removed a bed from each suite the week prior. They said they sent an email Wednesday (this was Friday) but they did not have our email address. They did have our phone number. Even so, we had people coming in from all over the country and where did they expect them to go. Further, the price of the rooms had increased $20 a night. To make matters worse some parties with reservations had no rooms at all when they arrived. Fortunately some people could go home for the night.
We asked to speak to a manager and they brought out a fellow who managed the restaurant. He stated he was unable to do anything for us and that the hotel manager would show up the next day. We were never contacted by the manager.
All in all, it was the worst experience I have ever had at a hotel.
Pros: Location
Cons: Customer Service
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