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Businiess name:
Maynard's
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Review by:
citysearch c.
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Review content:
Had Sunday brunch with my family. It was super crowded so we had to use the valet service. The food was pretty good and view was great from the deck in the back.
When I got home I noticed that my lanyard on my car keys was missing. I have a push button ignition on my car, so I didn't check my keys until I got home.
I called the restaurant back and spoke with the valet manager and told her what happened. She did not apologize to me, and did not even know what a lanyard was. She then suggested that it probably fell off, and told me she would have someone look into it and call me back.
A few hours later with no call back, I call again, this time speaking to the night manager at the restaurant. She said she would get someone to call back again, but still no apologies or assurance that it will get resolved or any sort of compensation. The first lady I spoke with called me back and was very terse in speaking, and when I asked for an apology, she said she had no reason to apologize to me. Finally she said she would get someone to purchase a replacement and mail it to me.
tl.dr - Valet service lost/stole my lanyard. Managers have no customer service skills.
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