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Businiess name:
Bug Out Service-Arlington
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Review by:
citysearch c.
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Review content:
My lawn has a fungus or bug problem that caused it to initially "yellow" then brown eventually dying. (The area is continually declining now) I wrote the President Paul Felker (PFelker@bugoutservice.com) on May 24, 2012. - He wasn't even professional enough to respond to me. I received a call from Jeremy (tech) who stated he has a fix. I agreed to allow him the opportunity to apply it to the area infected, (to include potash which is Potassium) It did not resolve the problem and in fact the area has grown (dead grass down to the dirt) I wrote the President on June 14, 2012 and this was his response: I am disappointed that we have not been able to satisfy you. Our patience is also running thin. We do not feel it is beneficial to continue to try to work with you due to the lack of trust you have in our ability to properly diagnose and suggest remedies for your lawn. I have communicated with Robert Holyfield this morning and we both agreed that it was best if we found a way to politely and respectfully discontinue our lawn service with you. Robert will contact you with his offer to make this separation fair and to settle your account with us. Wow! That's it? Your service covers fungus and pest problems for my lawn and you decide when we have an issue to back out gracefully? This is unacceptable and unprofessional! Not only, did he not respond to my initial email in May, when he finally did respond, he dropped servicing our home. (did not resolve the issue, because HE had am expert on his behalf come out and stated the issue was due to a chemical being applied) Which is a LIE because the deterioration or decline continues weekly. WOW! Terrible Company to deal with when things go wrong! (They'll bail out)
RESPONSE FROM Bug Out Service:
We have strived to provide you with exceptional service following our protocols of sending our top professionals to evaluate your lawn concerns. We also asked our 3rd party consultant that has been an agricultural expert for over 30 years to review the property and provide his analysis. His assessment verified no fungus or pest problems present, but did indicate possible chemical damage. This observation is consistent with your admission of applying products after our treatment, in which we respectfully requested that you not apply. Our consultant suggested a remedy to encourage root growth and recovery. We regret that you have chosen to not trust the recommendations from experienced specialists. Due to this fact we feel it is best to discontinue our relationship to allow you to consult elsewhere.
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