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Businiess name:
U-Save Auto Rental
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Review by:
citysearch c.
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Review content:
On April 2nd I called U Save Rental right before closing. The guy (a black guy by the name of HERB) was nice enough pick me up. At the counter I gave him $220 which includes a 2-day rental at $60/day and $100 deposit; I signed the contract and he said: ?you can drive 150 miles per day and anything over that is 0.20 cents per mile.? Hmmmmm?.that was odd because it was nowhere in the contract. Back to this later! Moving forward, I thought the car he picked me up in was the vehicle I will be using for my rental. I asked him if it was and he said: ?no, because it just got out of the shop and I don?t know whats been done to it.? I also found that odd; somehow my spirit did not agree with this guy, something about this guy I did not trust. I got into the vehicle he rented to me and drove out of the lot. 30 seconds into my drive the car began to jerk and smoke started coming out from under the hood. I thought I was going to be stranded on the road at a very busy intersection. I immediately turned around and made it back to the car lot. By the time I got there the air-head had already left. I was angry beyond words I must?ve called the office 20 times hoping he would answer. No answer, just the answering machine. I went next door to the Postal Office and told the young lady working there what just happened; she told me the customers usually call his cell phone. Well, I didn?t think I will need his cell phone number and why would I anyway? Needlesstosay, I know to this day that jerk knew about the bad condition of the car and yet he rented it to me! Who knows why he did that but that was purely bad business! What I do know is the air-head is incompetent and again, my experience with him was just purely bad business to say the least! I had to get home so I risked driving the smoking vehicle and again, luckily I made it! I was not going to make it to Columbia on time for my 8:30am class. It was not until 8:45 the next morning was when the air-head came with the same vehicle he picked me up in and swapped it out for the crappy one he gave me. I mean how dumb can someone be? Why didn?t he just give me the vehicle he picked me up in to begin with; it would?ve saved me the heartache of being late for class. Half my day had already gone down the drain. I called the air-head on my way to Columbia to make sure I will not be charged for the day he gave me the crappy car. On thursday, I called the air-head and inform him I will be keeping the vehicle an extra day. He took the extra day off my deposit!
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