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Businiess name:
D & S Appliance Svc
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Review by:
citysearch c.
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Review content:
D & S sent out a technician to fix our washing machine who had no idea how to diagnose the problem. Instead, he told us to remove the sensor that is there to detect water leaks (it's been on for a year and has been working fine) and to call him again after we had done so. We paid him $200 for that advice, and then had to pay a plumber to come out, cut a hole in our wall, and re-plumb the laundry room to remove the automatic shut-off valve. When we had D & S come back out, the same technician stll had no idea how to fix it. He ordered the wrong part which took a month to arrive, while my wife went crazy going to the laundromat every day. Frustrated, we called a different company to come look at our washer. The new technician ran a simple diagnostic program, immediately identified the problem, and ordered the correct part which he installed 2 days later. A coin had simply gotten stuck in one of the drainage pumps! Now that it's fixed, I still have to pay a plumber to come back out to reinstall the leak sensor, and I need to have the wall repaired. D & S cost me about $1000 in unnecessary expenses, and now won't stand behind their work. I have gone to the highest level of the company to no avail. Going to court is the next step. I could have just bought a new washer.
Cons: Unable to diagnose simple problem / bad customer service
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