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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
After endless problems with Charter we finally switched to FIOS on the day Charter filed for Chapter 11 bankruptcy. When all the tv stations started running those digital conversion tests, we kept getting the color bars and the message that we were not digital ready, even though we have digital cable. Those messages always instruct you to contact your cable or satellite contractor. Of course the local number was always busy, so we'd call the 800 number and get the total runaround. The icing on the cake came when I was told, very emphatically, that the TV stations were giving out erroneous information and broadcasting the wrong frequency signal during those tests. Knowing the call was being recorded, I asked the young punk to repeat that, and he did. I said, ""you mean to tell me that the TV stations, doing a test that is required by the Federal Communications Commission, are all doing it incorrectly and giving out wrong information?"" and he said ""Yes."" So I said, ""You're saying they're lying?"" and he said ""Not exactly, but they don't know what they're doing."" I then called the TV station that had just done the test and spoke to the chief engineer, who just laughed and said ""I wonder how long they think they can get away with telling that story. I've been working with them for months and they can't get their settings right."" I thanked him and my next phone call was to Verizon.
Cons: Too many to list
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