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Businiess name:
Professional Carpet Systems
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Review by:
citysearch c.
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Review content:
I have used Professional Carpet Systems on four different occasions because they have an ongoing agreement with my Apartment Complex. Trip 1, the carpet looked nice. Trip 2, was same, however they failed to recolor the spots they were paid to color. They called back to the apartment to color those same spots again didn't. Trip 3 when I used them to clean my carpets (and again paid for the same spots to be colored) the carpet looked nice but still no color. They also patched two spots in my carpet (the first which looked HORRIBLE and even at move out it was still not secured to the surrounding carpet, and the second they actually sealed and you could never tell it had been replated). So I moved to another apartment and thought I'd give them one more shot. Perhaps maybe the Carpet tech guy was new or whatever. Trip 4, they clean the carpet and initially it looked great. 2 days later the same spots reappeared. They were called by the Apartment Complex to return and redo the job since it was hard to tell it had been done. The guy who came was not the original person who had done the carpets so I explained to him where the stains were and he looked at me. One stain he referred to as a ""urine stain"" as I have dogs and he explained that it would not come up because of the ""protein"" in the urine. Problem was, it wasn't urine, it was ramen noodles that were spilled. The second spot was where apple cider had been spilled and despite my efforts I could not get it up. His comment was ""Well did you even try, or did you just leave it and call us later?"" He was rude, unhelpful, and retrieved his ""rag"" wiped at the spot and left. Needless to say the spot never came up. All those ""spots"" he claimed were urine that would not come up (he said this because of my dogs, the same ones I have had each time they have done the carpets) came up when I went to WALMART and bought a carpet cleaner for 100$ and did it myself! I would never use them again, nor would I recommend them to anyone.
Pros: If you hire them you don't have to do it yourself
Cons: If you call back about a service problem they'd rather make excuses then fix it to make the customer happy. This happened with the repair job, the dye job and the stains in my new apartment.
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