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Businiess name:
Haselwood Chevrolet Buick GMC
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Review by:
citysearch c.
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Review content:
I called a few days ago regarding a auto that was showing up on their website - that I knew 100% that it was no longer for sale! When I called and asked the salesman if it was available - he said, ""Yes"" - but it's in service! I knew that wasn't true!
3 Days later -The Auto is still showing up on their website for sale. I called today & talked to a Sales Mgr. to ask why I was told by a sales rep that it was available (even though I knew it had been sold) - and that it was still showing up as available.
The Sales Mgr. said, ""We have a marketing department who doesn't always put correct information on the web, when I questioned him about that statement, he said, ""They are human and make mistakes!"" He even went so far to say, ""they had listed that they had a Ferrari - and he told me - ""We didn't""!! I got the impression he thought that was funny!
THEN - AND THIS IS THE WORST PART and something that is so illegal it isn't funny - he disclosed to me about my Son's credit - that it was bad - that they had to really bend over backwards to help him - and that was why he was charged so much - and given so little for his trade in!! He said if you have bad credit - the bank has to charge more for the auto. I always thought the dealership set the price - and the trade in value - and then it went to finance and depending on your credit - you got either a low interest rate or a higher one - but that it didn't have anything to do with the final price of the item for sale - or any trade in value!!
I was so mad that he was saying negative things about my son - their customer!! I told him - don't ever call us about selling us a car - and that I didn't appreciate the way he was talking to me! That was when he said, ""Well, all our calls are recorded (which he NEVER DISCLOSED TO ME WHEN WE STARTED OUR CONVERSATION) - and that I WAS THE ONE BEING DISRESPCTFUL! Unreal!!!
I really hope they did record our call - because I will be calling this persons manager tomorrow to find out why I wasn't told that my call was being recorded - and also why they were giving me personal - credit information about my son! It's none of my business and they never should have told me any of that!!
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