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Businiess name:
Emerald Pool & Patio
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Review by:
citysearch c.
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Review content:
Received one Lemon tub which started falling apart 5 minutes after being filled for the first time. Ordered another spa and came defective, ordered the third time and recieved spa and the pump went out within 3 weeks, bubbler comes on by itself etc... for a tub that cost $16,000. Salesman is a joke, rude, upset me and brought me to tears, reported it to owner and said that he is like that but will not get rid of him. The business recommended their contractor to pour a foundation for the spa & the contractors brother came over to the home at almost midnight to do the finish work that had to be done and was caught smoking dope while working in my back yard. The foundation was unlevel and the electrical was cemented over a foot away of where it was supposed to go. Business recommended their electrician friend to come out to extend wire to fit the spa and the amount that was agree'd on before we would do the work was $150 dollars total for entire job. The electrician did the work. After the job was done, he demanded $200 more after telling us we only had to pay the $150. We ended up giving him $100 more then he told us it would be for a total of $250 because he was screaming in our driveway and he ruined our tub and drilled into it, put the wire all over the floor and have had the box not work for a couple of weeks for some reason. So you see, the product Emerald Pool and Patio sells is garbage, The contractors that they use are bad, do dope on your property, and do shotty work. There saleman S.D. needs to be fired for he is abusive to Emeralds customers. The problems go on to where we have waited a total of 6 months to get a working tub, it takes 5 weeks to come out and get a problem fixed, and thats if the service man shows up. Also they did not have enough employees to deliver our tub, 3 young boys to lift a tub that weighs 1,260 pounds (which they would have to lift approx. 400 pnds each) and my BF had to help them and chopped his finger off.STAY AWAY
Pros: Took some money off tub but that is all
Cons: Will not take responsibility, Sells Lemons, Bad Salesman and I could go on and on
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