Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
Businiess name:
Tvmax
|
Review by:
citysearch c.
|
Review content:
Now it's MY fault I 'm having bad experiences with TVMAX. This company is a joke. This isn't the 1st time that I've been told the problems that I have with TVMAX service is due to something on my end, not their's. I've been told that the router I use is bad (but I have 2 routers, so I guess both of them coincidentally quit working at exactly the same time); been told that the modem was bad; and was just now told that the reason they're having trouble crediting me for the month my Internet service was down was because I didn't ""call"" them. *blank stare* Are they kidding? Here's what happened. I'd spoken to Diane in the regional office earlier in the day about my issue. Originally, I'd called to speak with Sandra, the manager. But, Diane took it upon herself to look into my problem. Diane basically told me that TVMAX wouldn't give me a credit even after I directed her to call Ignition and look at the notes from Ignition verifying how they'd been at fault. I told her I didn't want to speak with her and that I wanted Sandra to call me back. I also left a very irritated message for Kenny Walker, the General Manager.I never did speak to Sandra because she had Diane call me back to tell me that TVMAX had changed their mind and would give me the credit. BUT HERE'S THE KICKER-Diane was instructed by Sandra to tell me that it was my fault the service was down. Apparently, neither Sandra nor Diane know for certain the proper process their company takes when issuing a work order. Sandra said I should've taken these steps to get a work order: Call TVMAX (You won't speak with a TVMAX rep because they transfer you to Ignition). Tell Ignition your problem (Ignition says ""we can't help because the one button we pushed shows your Internet is working""). Call TVMAX back to get a work order for repairs that Ignition can't fix. Hmm, all the other times, Ignition sent the work orders in. But, now the customer is supposed to call TVMAX back when Ignition fails on their end.
Pros: Pros do not exist with this company
Cons: Management does not take responsibility, Inferior Internet service, bad pricing, lousy customer service, cable constantly out, will not give credit when it is due
|
Reasons for reporting (512 characters left):
|
Reasons are required.
|
or
Cancel
|