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Businiess name:
Vaughn Automotive-Cadillac Of Ottumwa
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Review by:
citysearch c.
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Review content:
Not very good service. The guy that sold me my car was horrible at returning my phone calls. The car looked okay when I got there and purchased it and it ran good when I test drove it. However, a couple months later the air conditioning pump went out in my car, which he failed to tell me the air conditioning was going out before I bought it (he had to have known, because the car shakes when the pump is going out, but it didn't do it when I test drove it). After a trip to Ohio from Iowa, the pump finally went out and I was stranded in Ohio with a broken car and a $1400 bill (I eventually got the car back to Iowa). I called to ask if they could alleviate some of the cost since they obviously flat out lied and failed to tell me the car was not running correctly, but I got nothing again. Now the trunk latch is broke, the cover on the buttons in my car are melting off and now the remote entry is starting to go to hell. The customer service is horrible and after buying my car I heard from numerous people not to go there. Would not recommend if you are looking for good and honest service.
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