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Businiess name:
Doral Lincoln
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Review by:
citysearch c.
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Review content:
Compliant is with the incompetent salespeople, in particular Albert & his sales manager Mario Gadea. I was shoping for a specific color vehicle that was not available in my area (I am 4 hours away). The vehicle was showing available at Doral, so I applied for a loan for this specific vehicle ONLY. Immediately on Friday night Albert calls me eagerly to sell me that vehicle and advised my financing was approved. Again, on Saturday he calls me back to discuss the pickup or delivery of this vehicle (due to the distance). Then he ignores me all day long. Later in that evening, the car is no longer listed on the website & I thought that is because I have purchased same. However, when he has failed to call me back to discuss the delivery of the vehicle I had called multiple times that day and everytime he hangs up on me (call rings a few times and he throws me into a nonset up VoiceMail or he just picks up and hangs up on me). Finally, I reach a saleslady who advised the car sold that afternoon. As he still will not call me back or answer my phone I reach another salesrep who is helpful and advised that Albert made a mistake ? you say!!! ? and the car was sold on Friday. So Albert had been trying to sell me a car that he failed to research had sold the day before to someone else. (he had 3 separate opportunities to find this out & even was so incompetent he was trying to arrange the delivery of a vehicle sold to someone else to me). Now I have a hit on my credit report and wasted a day of my life, when I could have been searching at another dealership. It is one thing to make a mistake but then to continuously keep hanging his phone up on me (my area code is out of state so I have an obvious phone #). Also the sales manager Mario Gadea could not be professional and apologize for his actions. Funny, how he called me 4 times in a row on Friday night to sell me the vehicle, but once he made a mistake, he ignores me (this is what gives car salesmen a BAD name) Obviously, he needs some training in re: to verbal contracts as the dealership is liable for his actions/behavior & I will be filing the appropriate complaints on this dealership and 2 employees.
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