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Businiess name:
Sears Carpet Upholstery & Air Duct Cleaning
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Review by:
citysearch c.
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Review content:
I thought Sears was a good company, but this experience was the worst. First off, I live in an apartment building where my apartment is relatively far from the parking lot. I know that this kind of work is usually done from truck units, so I painstakingly explained to the service agent that cleaning my carpet would require them to bring a mobile unit. When the technicians showed up, they had no record of any of the specifications I had made. After 45 minutes, they managed to get the truck close enough and use an extension to clean my apartment. The guys were very nice and polite, and I thought they did a good job with the cleaning--until I realized that they had ruined my carpet. I should mention that I had taken almost everything out of the apartment prior to the cleaning to make it easier. What was left was my bed frame, my couch, and my dining room table--literally three pieces of furniture in 800 sq feet. First, they didn't bother to move the couch and clean underneath it, which left me with a big dirty rectangle on an otherwise clean carpet. Much worse, my dining room table has a metal base, and they did not bother to put the table up on blocks, so I now have a HUGE rust stain in my dining room. In short, Sears really screwed me on this one.
Pros: Service guys were nice
Cons: People who take your phone call don't rely instructions to cleaners; cleaners ruined my carpet
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