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Businiess name:
Total Quality SVC INC
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Review by:
citysearch c.
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Review content:
I have been without AC for 26 days, some of the hottest in recent summers. Talking with hostile and rude CSRs who answer the phone has been unsettling to say the least. Repeated requests to talk with a manager go unanswered. The CSRs treat the customer like the enemy. The first tech who came out did not have a sensor to check for freon leaks but the second one did and decided I needed a new compressor (less than 3 years old). (2nd tech told me that they have to provide their own equipment and he knew that the first tech did not own freon sensor) Doesnt make sense to send him on a job to fix an AC that wasn't cooling without the necessary equipment. 1st tech charged me $40 for about 30"" of duct tape that sells online for $17 for 60'. Duct tape was to fix air leaks that according to the tech should have been fixed at installation (by TQS). Total cost of first visit was $245 to replace freon. 5 days later it had all leaked out. Compressor has ""been on order"" for 12 days. CSRs won't give street address of business because they get threats from customers. Their service appointments are set up in 6 hour windows and they will only give you 15 minutes to get home so you have to sit and wait. I've missed 12+ hours of work for 2 appointments and have at least one more to 'look forward to'. So far I have filed a complaint with the Governor's Office of Consumer affairs. They also advised me to file a complaint with the State licensing board in Macon and gave me the number. They took down my complaint (you can get the owner's name on the GA Sec of State corporate website) and also advised me to call the B B B after they heard of my issue. I filed a complaint with them also....one of many filed against this company shown on the B BB website. So far I have been offered no explanation of the time it has taken to get this fixed and of course not even the slightest hint of apology. I would strongly recommend looking elsewhere for AC or any other ""service"" that TQS provides.
Cons: The customer is not the enemy
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