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Businiess name:
Roger Beasley Volvo
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Review by:
citysearch c.
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Review content:
.I bought a used vehicle from Georgetown Volvo on IH35 in Georgetown Texas. The vehicle had an obvious 1 inch crack in the windshield and I told them it would probably require windshield replacement to fix. (You think they would know that.) Before signing the contracts, they provided a form saying they would fix the ?star? in the windshield within 30 days. My mistake for signing before the repair.
They sent a mobile repair guy to look at the windshield. He said a repair had already been attempted, finding the drill hole but seeing that the cracks were still not filled in. He said he could not do work over the first repair attempt.
The salesman and manager responded by saying the windshield was ?fixed? and that they would not replace the windshield but would try to get me a ?wholesale? cost if I wanted to pay for it myself (!). I took the vehicle to a reputable nation wide glass repair shop, who said the attempted repair provided very marginal improvement if any. They also said they could not work over the botched repair without destroying the windshield. They said the only option was windshield replacement. So basically I had a signed document from Georgetown Volvo saying they would fix the windshield, but now they refused to honor it.
I had a follow on discussion with the sales manager, who still denied that a replacement was necessary. I sent him the quote from the other glass place. After 2 more days of no response, I drove the vehicle back to the dealership and dared them to tell me that the windshield crack was ""fixed."" They finally relented and paid to have a local glass shop replace the windshield.
Net rating of 2 stars for having to fight them over what should have been done in the first place.
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