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Businiess name:
Universal Cinema AMC At Citywalk Hollywood
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Review by:
citysearch c.
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Review content:
On 12/25/06 I saw A Night At The Museum w/my brother & his wife at the CityWalk IMAX. I paid $45 online for 3 adult tickets. THE IMAX has no ushers. The ArcLight charges the same amount & the Arclight provides ushers. With no ushers there is no bag checking. I brought canned pineapple while my brother paid $19.50 for a medium popcorn, 2 large drinks, & nachos which made my sister-in-law ill with gas. BUT NO ushers is mostly bad. Ushers would have closed the doors when the film started & kept late comers from stepping on me. Ushers also would have made sure that by the time the lights dimmed everyone had a seat. Among those who came on time, not everyone had found a seat when it got dark. A CRUCIAL function of ushers is to stay during the film (at the ArcLight anyway) and monitor audience behavior. Not 10 minutes into the film a baby began crying. A woman was standing in the side aisle next to a stroller rocking the baby. I was so irritated that I screamed ""Take that baby outside woman!"" I didn't pay $45 to hear a baby cry. Instead of anyone telling me ""Shhhhh"" someone shouted something in support. There should have been an usher right there letting the woman know that AMC policy did not allow her to remain inside the theatre while her baby cried. In my opinion $15/ticket entitles me to the AMC providing the staff necessary to insure that my IMAX ""experience"" is pleasant and smooth. THE IMAX auditorium is on the top floor of the theatre. The ladies restroom on the right side of the auditorium is not well maintained. When I and my sister-in-law used the restroom, out of the 4 stalls, the 2 we used did not have toilet paper. The woman who entered the stall next to me said ""Oooh, this place is nasty."" I don't even want to know to what she was referring. I was in the first stall and the lock did not lock on the stall door. THE PICTURE was crisp and the sound was too but due to the overall experience I would not recommend the IMAX theatre at CityWalk.
Pros: The sound, picture and seating at the AMC Loews IMAX are great.
Cons: Poorly maintained female restrooms, poor customer service -no ushers.
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