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Businiess name:
Genesis Chevrolet
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Review by:
citysearch c.
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Review content:
After test driving a 2011 Equinox, I was uncertain about the purchase. Later that evening, the Salesman called me @ home saying he ""forgot"" to offer me a $1500 rebate (even though I asked if there were any incentives on the car). I decided to buy & went in the following day to sign the papers with the intention of using my 2.99% credit union financing. AT THE SIGNING, I was told that I HAD to use ALLY (former GMAC) financing in order to get the rebate. I declined the sale. Then I was told I could finance thru ALLY for 6 mos, then refinance with my credit union --still being ahead of the game moneywise. The salesman supposedly called ALLY to confirm the 6 mo wait. I agreed. Well, it's been 6 mos & I just refinanced -- just to learn from TWO diferent ALLY reps that I could have refinanced after the FIRST payment. No need to wait 6 mos. I called the dealership & asked for a sales manager to discuss the issue. He was busy. He would call me right back. Three hours later -- and the dealership is closed -- and no return call. TERRIBLE ETHICS & EVEN WORSE CUSTOMER SERVICE IN THE SALES DEPARTMENT.
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