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Businiess name:
The Old Spaghetti Factory
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Review by:
citysearch c.
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Review content:
We have visited the OSF in the past and usually had a decent time. Not this time. They re-opened with a new menu and apparently an entirely new staff who had no clue how to handle a large group. We arrived at 5:10 pm and had no service until 5:30 when the bus boy filled our waters. At 5:45 our waitress showed up and we informed her that we were in a rush, we were taking our kids to a concert at 7:00 and wanted to leave by 6:30. Our food arrived at 6:20 and they failed to make three our dishes, one being a grilled cheese sandwich. After asking for the remainder of our food and our checks, our waitress did not return until 6:45 and still did not have all of our food or our checks. After finally getting our checks and again indicating that were extremely late and could she process them quickly. After 10 minutes we had to physically track down someone to determine what was taking so long and were told that ""you are in line behind other credit cards"". Totally unacceptable. I am telling everyone I know about this ordeal and if you are ever going to eat there and need to get to a show or something, I would avoid this location at all cost.
Cons: Could not get their act together
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