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Businiess name:
Four Star Realty & Property
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Review by:
citysearch c.
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Review content:
Our landlord uses FourStar in Boulder as a property management company for our residence in Denver.
This last month they had someone personally post a notice, around noon, telling us we had until the end of day to resolve our 'unpaid rent' or face stiff fees and legal action. We were perplexed as we had paid using a check and a money order, they had been mailed together, and the check had been cashed. It took three hours, lost from work, to figure out the money order had indeed been cashed, at the same bank and on the same day the check had been cashed. When we contacted the individual in charge of our property, Stacey Stambaugh, with the information. She said she would look into it. She called back and informed us that they had credited a different property with the money order payment, despite the correct rental address being written on the money order. No apology was offered for their mistake only a terse statement that we would not be responsible legal and late fees.
Because there was no apology I asked them to contact us with an advance notice should something like this occur in the future (which is actually part of the lease agreement). Stacey refused saying she did not have time to call 25+ renters who were delinquent to check and see if any mistakes were made. She didn't seem to get that it was her company's mistake. When I informed her that between all involved at the residence several hours of work had been missed to resolve the issue she was not sympathetic, claiming it was our responsibility to make sure that our account was up to date on their website. I had never heard of this option. She claimed to have emailed it to me but also mentioned they did not have an email on record for me.
While I understand people make mistakes, Stacey Stambaugh was unwilling to take responsibility for her company's mistake. A simple apology would have smoothed things over. Instead she decided to imply we were delinquent renters even after indicating it was the result of an error of someone in her company.
The final word is don't rent from them.
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