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Businiess name:
Charette Brothers INC
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Review by:
citysearch c.
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Review content:
I really thought I could trust this guy, Dave Charette from Charette Brothers moving company, but I was sadly mistaken. He told me he graduated high school with my sister and lived in a nearby town. When he told me that his company could move us on the date required I was very happy, but he said that they could not fit all of our belongings on one truck and that a second truck would come in a couple of weeks and bring us the remainder of our belongings.
Unfortunately, my husband's employer paid in full for a half assed job. We received about two thirds of our belongings and we are waiting almost two months for the rest of our stuff!
After more than a dozen phone calls to the company with extremely rude girls answering the phone, and empty promises, almost two months have passed and I am wondering if i will ever get my washing machine and other important belongings. I took a day off from work because I finally got a call from the driver that they were delivering today. I called them multiple times today after no one showed and finally got ahold of the driver at 6 PM. He told me that the ""boss"" cancelled our delivery and was supposed to call us. I find it interesting that the driver can reach us but the owner hasn't lifted a finger to contact us?
I read the previous review detailing the poor customer service and also read the response that ""Charette VP"" answered with. It seemed like he didn't accept any responsiblity for his inaction. I wished I had read this back in May when it was posted. It is quite obvious to me that nothing has changed for the better.
Dave or ""Charette VP"", Can you call me or email me or hey, just send me my stuff? Apparently this is the only communication you respond to. My husband is contacting his employer to determine what we can do legally to get their money back and/or our belongings. I'm tired of going to the laundrymat because you have my washer. Stop wasting our time and energy and do the job you were paid to do almost two months ago!
Pros: The guys that do the moving are nice and hardworking
Cons: Their boss, Dave Charette, is a liar and a rip-off artist
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