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Businiess name:
Institute For Drivers Safety
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Review by:
citysearch c.
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Review content:
Disappointing.
Bought a package. I was warned that I may have to schedule the pre-paid driving lessons a few weeks in advance. Just getting them on the phone was a challenge. My first message on a Monday went ignored for two days. My second message asked that if they miss me to leave dates and times. All they did was say for me to call again and leave a number that I would answer during the day, as if we all have the luxury to sit by our phone all day and answer every call.
When I finally got someone on the phone [February 11] I was told that they were already booked for the month except one time during the school day. Unless I wanted to take my child out of school there was NOTHING.
Worse yet, they refused to put my child on a schedule for March. They offered a waiting list in the event of a cancellation during February. But they said to really get an appointment I had to call back at the end of the month and start again.
There was no manager available to speak with, and they said that the owner does not work in the office.
When registering, I was also told it would include the driving permit. Later found out it included the written test but I still had to go to MVD for the permit. Heard that they typically misrepresent that.
They clearly are taking on more students than they can handle. Once the students get a permit, they want to DRIVE. It is unreasonable to expect them to wait two months. Otherwise, the parents end up doing the job they hired the school to do. I wanted my child to have the behind-the-wheel instruction prior to going on the road. Even though an adult would have to be present, we are not trained in teaching drivers safety.
I have read some of the posts that you do not get what is promised, and I have to say that they need to take responsibility for over promising and under delivering, all in the name of $$$$$.
In all fairness, we did use them a few years ago and had a good experience and I referred many people to them. It is a great concept if they would follow-though. Unfortunately it seems that they became popular and now their quality and integrity has suffered, so I can no longer recommend them as a good option.
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