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Businiess name:
Auto-Pro Auto Repair
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Review by:
citysearch c.
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Review content:
The oil pump went out on our Ford Explorer while driving on I-5. Since I did not know the extent of damage done to the engine due to lack of oil, I decided to replace the engine. I contacted Auto Pro through an ad on the internet and recieved a estimate for a rebuilt engine. This extimate was for $3,150.00 and 7 days to complete the work. 5 weeks and $4,741.50 the car was supposedly finished. I had driven the car with no problems up until the minute the oil pump had gone out. I was told by Auto Pro that I needed a new radiator and power steering pump. When I asked why I needed these new parts when they worked fine prior to them working on the vehicle . I was told prove it. I asked for all the old parts, out of all the parts I received only 4. If I wanted the old power steering unit back, I would have to buy it back from Auto Pro. Less than a week after picking up the car, I was laying in the snow at Snoqualmie Pass trying to figure why our explorer would not start (by the way it was Christmas Eve). After having the car towed, I ended paying a mechanic $175.00 to tighten a ground wire that had not been tightened by Auto Pro. Now the car surges at an idle, the guages flucatuate wildly anytime they want. When starting the vehicle the battery draws down like it has no power. It was check and no problems were found. The radio changes stations without touching the dial. The car did none of this until Auto Pro ""fixed"" it. Where is Ken Wright, the owner? With all the problems we had and all the requests to have Ken Wright call me in 7 months not one call or e-mail. He has not been forthcoming with AAA about our complaint we filed. I wrote a letter to the Attorney General about this only to be told that none of their calls or letters to Auto Pro had been answered so there was nothing that they could do. In reading the other reviews my story seems to fit a pattern. My sincere hope is that enough people will band together and put a end to this problem.
Cons: I have never posted a review before but this needs to be addressed
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