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Businiess name:
Zena's Day Spa
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Review by:
citysearch c.
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Review content:
I have read all the reviews for Zena's and I can only imagine the people with negative reviews either had a fluke experience, are miserable hard to please people or just don't understand certain things about businesses providing personal services. I heard rave reviews from friends about Robert and Zena's, made appt. for haircut, got lost in the city and showed up 35+ minutes late. I was fully expecting to be told to reschedule (I would have totally deserved) but instead was pleasantly surprised by the fact that Robert and the staff were still very cordial and willing to work with me. Since I was so late, I needed to be flexible too. Robert is a busy man, with more appts than just mine. Why should my lateness affect the service he would provide to his other clients? He started my hair, we took a break so that he wouldnt be behind with his next client, then we resumed my hair and finished quickly. I have never had such a great haircut. by such a pleasant, entertaining and friendly person! I wanted to scream I was so giddy about my new cut! Hands down, I would reccomend Robert and Zena's to anyone who really wants great hair and great service. If you have had or do have a not so great experience there, maybe you should take a step back and realize maybe its you. This is a business, not YOUR personal glam squad. Oh, and not tipping....so low class. If you felt you were really given bad service you shouldve politely asked to speak to management or asked the stylist to correct what you believe was a mistake, but may have been miscommunication. With a better approach, you'd be surprised at the consideration you might recieve in return.
Pros: BEST haircut ever!
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